Atec, Vital Link and Celtech provide Maintenance Service Agreements (MSAs) & General Service Agreements (GSAs) to companies needing support and maintenance of their facilities and systems. Whether customers are looking for a state-of-the-art Condition Based program, a Scheduled Maintenance program, or other customized solution, we offer a range of services to meet their needs. The sustainment services covered under the MSA/GSA can include:
- General Support
- Environmental/ISO Issues Resolution and Training
- Operating Processes Review
- Periodic Calibration
- Routine Maintenance & Inspection On-Site
- Spares Identification and Oversight
- System Improvements/Modifications
- Training requirements
- Troubleshooting and Problem Resolution
- Episodic, Scheduled, Condition Based and Prescriptive Maintenance
- 24/7 Hotline Support
Service Agreement Components
An Atec Service Agreement involves regularly scheduled visits for routine review and maintenance, as well as defined provisions for unscheduled on-site services. Every visit includes an initial evaluation and inspection of equipment and spares, followed by any needed cleaning, system calibration, repairs and/or replacement. Atec’s 50+ Test Cell SMEs have the knowledge and experience to develop and operate the Maintenance Program you need. Additionally, Atec’s Data Acquisition specialists use Trending and Predictive analysis to make Just-In-Time servicing recommendations that yield overall savings and reduce unexpected failure downtime.
Personnel training is often included in Atec MSAs/GSAs to ensure proper use and upkeep of the systems we maintain. Atec can also provide an expert, third party review of our customer’s system and its conditions and processes and assist them with any improvements.
On-Call Technical Support
In addition to the on-site services provided by an Atec MSA/GSA, our On-Call Digital Technical Support and equipment personnel are also readily available to assist our clients by phone, email, or Skype Monday-Friday, 8 am-5 pm CST. Our 24/7 Emergency Hotline 1-877-514-2218 is now legendary in our industry. Atec’s engineers and experts are in your ear or at your fingertips to answer questions and provide immediate support in crucial moments, whenever possible, by phone or video communication. While On-Call Technical Support often eliminates the need for unexpected site visits, our Technicians and FSRs can be on site quickly when needed thanks to the strategic placement of our 11 worldwide locations.
Emergency On-Site services can be added to any MSA/GSA with quick turn-around time to get customer equipment back up and running after unexpected failures. Customers who choose to include Atec’s Emergency Services on their custom fit MSA/GSA enjoy an extra level of service coverage that protects them against the impacts of unexpected system problems. Atec can also respond to our clients on a purchase order/tech order basis when an MSA/GSA is not active.
If you are interested in an MSA/GSA to bolster sustainment for your facilities, equipment or project, please Contact Us.